What is the first step in hiring Scratchpad Secretaries?
Well, by now you’ve probably been through the site and have checked out our Services and learned a bit more about me. If you’re excited and ready to see if there will be a fit in working together, the next step is to schedule a 15-minute phone call. Once scheduled, you will receive a link to a brief survey so I can get to know a bit more about your needs and wants prior to the call.
We got along GREAT on the introductory call and I want to start working with you right away! What comes next?
These FAQ’s are the next step, so you can get an idea of exactly how we will be working together and some of the logistics of working with a remote support staff. I will prepare the deposit and service agreement for the Support Package that works best for you, and you will be invoiced for 50% of the monthly fee. Once payment is received and contract is signed, we will set you up in our project management system, send along your Welcome Package, and will schedule a meeting to go over your account. Welcome to the Scratchpad Family!
Just who exactly will I be working with?
All of us! When you hire Scratchpad Secretaries, you have access to a full team of experienced Executive Assistants. You will of course work one to one with your Lead VA, but the whole team is involved to ensure you have the BEST care and dedicated, professional assistance at all times.
What hours do you work?
Head office hours are ‘officially’ Monday – Friday, 9:30am – 2:30 pm PT. I work much earlier than this to make sure time zones are covered – and “Activator” is my top strength so it’s in my nature to do whatever it takes to “land the plane”! Basically, if a deadline needs to be met, you can bet I’ll be working outside of normal hours to make sure it happens! 🙂
How do we communicate?
Due to the nature of the business and the working habits of our preferred clientele, most communication will be via email and Skype or phone meetings. I use Webex as my preferred conference call provider and we can use that system if/when necessary to screen share or collaborate. I also use Teamwork as my preferred project management system and will absolutely set you up as a user if you prefer to be involved in the back end of the business. But remember, we’re helping take work OFF your plate, not add to it!
How do I pay you?
Thank you for asking! 🙂 50% of the monthly fee is due prior to contracting, and then you fall into the regular bi-weekly billing cycle. Invoices are issued twice monthly on the 15th and 30th with 7 day terms. Additional costs including, but not limited to, long distance, postage, couriers, mileage, etc are the responsibility of the client and will be added to your invoice.
We accept online payments only, in Canadian funds (or US for our American clients), via VersaPay, Email Money Transfer, or (for international clients only) Paypal. NOTE: If payment is not received by the due date, all work is postponed until your account is up to date.